FAQ

Photobacks sells an extensive line of creative products, mainly to enhance your photos and design workflow with ease. Our five main types of digital products are: 1) Digital Templates, also known as Photoshop Templates, Photobacks Templates, Digital Frames and Digital Overlays, 2) Digital Backdrops, also known as Digital Backgrounds, Digital Textures, Digital Papers and Digital Overlays, 3) Photoshop Actions, also known as Actions or Photobacks Actions, 4) Video Tutorials, also known as Photoshop Tutorials, Extended Training Tutorials or Webinars and 5) Photoshop Plug-ins to aid in your Photoshop workflow. We also sell access to our extended library of online video tutorials. All of our digital products are either delivered via discs and/or download, as noted on the product pages.

Yes, to use all of our digital products, you will need to have a third-party software, such as Adobe Photoshop. For more information, please see Software Needed below.

All of our digital products can be downloaded immediately after purchase.  Some of our products are also offered on disc.  These products will show a “Delivery Option” above the Add to Cart button on the product page.  There is a shipping and handling fee added to your order if you would like the product shipped on disc. For customers in the state of California only, sales tax is applied to any purchase with discs, but not for “Download Only” purchases. All purchases, whether you choose “Download Only” or “Disc & Download” can be downloaded immediately after purchase! For more information, see Product Delivery and My Photobacks.

Yes, all of our digital products sold via download and/or disc are fully compatible and will work on both a Windows PC or a Mac the same.

No problem. You will not need to repurchase your Photobacks products, as all of our products have been designed to work the same with any of our recommended versions of Photoshop software on a Windows PC or Mac. For more information, see Software Needed below.

Please see the following link for detailed information that applies to the usage of all Photobacks products: Photobacks License & Usage Agreement. If you have any further questions on your usage rights, please contact us.

Yes. We want you to know that your security and privacy is extremely important to us. All purchases made at Photobacks.com by credit card or by PayPal are processed securely by industry-leading encryption and fraud prevention tools to make sure your financial information is never divulged or compromised. Should you have any questions about the safety of shopping online with Photobacks, please do not hesitate to contact us.

Unfortunately, while we’d love to help, it’s just not what we do, as our team is dedicated to developing the Photobacks line of products. Of course, if you have ideas on something you’d like to see us sell, please let us know! We’re always happy to take suggestions and feedback!

To use all of the Photobacks products, you will need any version of Adobe Photoshop CS, CC or Elements software (Windows or Mac). For best results, we recommend using CC or higher, CS2 or higher, or Elements 7 or higher. We do not sell this software directly, nor are we affiliated with the operation of any other software company or their products.  For more information on these softwares, see the following links from Adobe:

• Adobe Photoshop CC
• Adobe Photoshop CS
• Adobe Photoshop Elements

While other softwares may recognize Adobe’s .psd file format, we do not recommend the use of or provide support for other softwares (except as noted below for specific Photobacks products).

While you do not have to use a green screen (or chroma key) to use our digital backgrounds, shooting against a green screen when possible can be extremely beneficial for digital background extraction and replacement, because the solid green color is so easy for software to recognize and remove. And, while Adobe Photoshop does have some great tools for removing green screen, the following softwares are dedicated to the process and solution, which means they can really save you a lot of time and hassle! Here are our recommendations for your review, and again, we do not sell these softwares directly:

• FXHome PhotoKey
• Green Screen Wizard

Note, all of our Digital Backgrounds are in the .tif file format and will work with these softwares, however you will still need Adobe Photoshop CC, CS or Elements to use all of our template and action files. Also note, since Photoshop CC, CS and Elements have tools for background removal and replacement of any background, including green screen, purchasing an additional software is not necessary. However, if you plan to shoot a lot of green screen, we definitely recommend enjoying the benefits of a dedicated green screen software.

When you open a folder with Photobacks templates in Windows (not Mac), you may not see a preview image icon, or thumbnail image, for each of our files, as you would with other image files in thumbnail view. This is due to the .psd file format and its compatibility with the Windows folder environment. However, there are several ways to preview our template files before opening them in Photoshop. One of the best ways is to use a free image viewer software, such as the one you can download at the following link:

• FastStone Image Viewer

You can also preview all of our files by using Adobe Bridge software, included in Adobe Creative Cloud with Photoshop CC, and most likely included with Adobe Photoshop CS. Elements users can also use Elements Organizer as well.  Furthermore, Adobe Photoshop CS5 and CS6 users can use Mini Bridge from directly inside of Photoshop.

It is possible other softwares can open our files, however at this time, we do not recommend nor support the use of any other softwares with the majority of our products. Other softwares, such as Corel PaintShop Pro, may be able to open some of our files, but they do not offer the tools necessary to manipulate the files as described above and as we’ve designed for best results. In some cases, other softwares can be used in conjunction with the softwares listed above, but you would still need to have one of the softwares above to start.

Your My Photobacks account is where all of the products you purchase from Photobacks are stored digitally and available to you for download at any time, anywhere, to save to your computer. To access your products, simply sign in to your My Photobacks account and click on the purchased product listed that you’d like to download.  There is no limit to the number of times you can download your purchases and your My Photobacks account does not expire.

You will easily set up your My Photobacks account when you purchase a product from Photobacks.com for the first time. After that, you will sign in when purchasing, and any products you purchase will be added to your My Photobacks account instantly for your easy, anytime download.

No, because your My Photobacks account does not expire, and it allows you to access and download your purchases any time, anywhere, over and over again.

Yes, indeed! Since your My Photobacks account is more like a back-up hard drive, you can access your products any time, anywhere, over and over again. Simply sign in to your My Photobacks account and you’ll see your purchased products.

Yes, after you purchase from a mobile device, such as an iPhone or iPad, your purchased digital products will be available immediately in your My Photobacks account.  So, the next time you sign in at your computer, your newly purchased products will be waiting for you to download.

Absolutely. You can download and save your purchased products to any of your personal computers, back-up hard drives or discs, etc., for easy access.

No. Once you download your products to your computer, you no longer need to be online or signed in to your account.  You will access your products directly from your computer.  Note, some video tutorials are only available online and you will need an internet connection to review these video tutorials.

No problem! Simply go to Photobacks.com, sign in to your My Photobacks account and download the template you need to your laptop!

Please note, we will make sure you get what you ordered! While you shouldn’t have any issues downloading our files using any internet browser on either a PC or Mac, we know sometimes computers don’t act in the way we want them to! If you have any issues downloading, please contact Customer Support at www.photobacks.com/contact.  Again, we will make sure you get what you ordered!

First, cry. (We’ve been there.) Second, buy a new computer. Third, sign in to your My Photobacks account at Photobacks.com and simply download your products again to your new computer.

All of our digital products can be downloaded immediately after purchase.  Some of our products are also offered on disc.  These products will show a “Delivery Option” above the Add to Cart button on the product page.  There is a shipping and handling fee added to your order if you would like the product shipped on disc. For customers in the state of California only, sales tax is applied to any purchase with discs, but not for “Download Only” purchases. All purchases, whether you choose “Download Only” or “Disc & Download” can be downloaded immediately after purchase.  For more information, see My Photobacks.

Yes!  All digital products are available for download from your My Photobacks account immediately after purchase.  If you choose the disc option, we will send you the product on disc, but you will still have any time, anywhere access to your product in your My Photobacks account.

Due to our high quality, our files are quite large, however our larger products are available in downloadable segments, so you won’t have to download the entire package at once. For example, with the Premium Package, you could download just the Portrait Templates for a project today and download the other templates from the package at a later date as needed. Downloadable segments range from 50 – 600 Mb each, where some products total 12 Gb of data! If you do not have a fast Internet connection or available data via broadband, we recommend you choose the “Disc & Download” option when available (when adding a product to your cart). This way, you can download what you need right away, but you will have the discs sent to you for easy access in the future.

Photobacks Control is a plug-in for Photoshop that gives you an easy and fast way to customize your Photobacks Templates, as well as other images in Photoshop. You can add photos to your templates with the click of a button, change the color of any layer to match your photos perfectly and much more!  For complete details and a video demo, see Photobacks Control.

Yes! Photobacks Control will work with all Photobacks Templates, past, present and future!

Photobacks Control is included with the purchase of any Photobacks digital product.  You will find it available for download on the main page of your My Photobacks account page after signing in.

In order to use Photobacks Control, you will need any version of Adobe Photoshop CC, CS2 or higher, or Elements 11 or higher.  You may use either Windows or Mac.  You do not need Photobacks Control to work with Photobacks digital products.

Yes. While you won’t be able to take advantage of Photobacks Control, you’ll still be able to add your photos to Photobacks Templates and customize them using other tools in Photoshop, as you’ll see in the included video tutorials.

Yes, where noted, video tutorials are included with our products and cover the use of the product to achieve results as you see in our sample images. They also cover a number of Photoshop tools, tips and tricks that you’ll be able to use in general.

Yes. This is because all of our video tutorials are high definition, high quality videos where we take each item step-by-step, making sure you know exactly how to work with the products you’ve purchased.

Definitely! Go to our Demos now to see sample videos. Or, join us for a free webinar session and see our live video training!

While we do share some quick video tutorials on social networks, 99.9% of the Photobacks library of exclusive video tutorials are only available at Photobacks.com. This not only allows us to provide exclusive content for our customers, but it gives us the ability to manage the quality of the videos we offer and update them as necessary.

Since there are so many versions of Photoshop, such as CC, CS2, 3, 4, 5 and 6, and Elements 7, 8, 9, 10, etc, we do not offer every tutorial using every version of Photoshop. However, this does not mean you’ll be at a loss if you don’t have the latest version of Photoshop. For the most part, we use Photoshop CC and CS, however we are careful to point out or show the differences in other versions of Photoshop as they apply. Our products do include general video tutorials for CC and CS as well as some specific tutorials for newer versions of Elements, CC and CS. But again, all of our products will work in all of our recommended versions of Photoshop, listed under Software Needed.  Plus, if you ever get stuck, or can’t follow a particular video tutorial, just contact us and let us know.  We’re happy to help!

A webinar is a live online training session.  Picture an auditorium filled with people and a speaker on stage demonstrating something. A webinar is basically an online version of that. You’re the guest, we’re the presenter and the internet is our auditorium! You can watch the presentation right on your computer or mobile device. All you need is an internet connection and you’re good to go! For more information on our webinars, go to: Webinars. You will also see a separate Webinar FAQ on that page.

We’ve set up a separate Webinar FAQ on our Webinars page for your review, right below the Webinar Schedule. This should answer your questions. If not, just let us know!